array( "email" => "remy.apfelbacher@plusserver.com", "subject" => "NiceReply Error", ), ); $mailreceiver = "christian.liebelt@plusserver.com"; $mailsubject = "Nicereply API PlusServer"; $apiUrl = 'https://api.nicereply.com/v1/csat/ratings'; $apiKey = '7966128f93b4b2b41e4ce899c4152a9785abf340'; $config = array( "proxy" => array( "url" => "webproxy.ps-intern.de", "port" => 3128, ), ); /* * Allowed URL schemas: * http://rate.plusserver.com///?score= * * staff-id or staff-username: * is the username found in nicereply for the user. We try to keep this in sync with RT. * * ticketid: * id of the ticket from the ticket system no real relevance for NiceReply * * customerId:ff * the customerId from AX with companyId prefix, e.g. 002/201629 * * score: *

g = good
o = ok
p = poor

*/ $route = isset($_GET['route']) ? $_GET['route'] : ''; $baseUrl = preg_replace('~[?&].*~', '', str_replace($route, '', $_SERVER['REQUEST_URI'])); // $baseUrl = "/"; // TODO ???? $route = (empty($_GET['route'])) ? array() : explode('/', trim($_GET['route'], '/\\')); switch ($_SERVER['SERVER_NAME']) { case "rate.plusserver.com": case "localhost": $LANG = "DE"; $survey = 9535; break; case "rate.nimblu.com": $LANG = "DE"; $survey = 11198; break; default: header('HTTP/1.1 404 Not Found'); die('The page is not available'); } ob_start(); ?> Feedback

"; echo "Wrong URL"; echo "

"; } else { $customerid = null; $userName = htmlspecialchars(trim($route[0]), ENT_QUOTES); $ticketId = (isset($route[1])) ? htmlspecialchars(trim($route[1]), ENT_QUOTES) : null; if (isset($route[2]) && isset($route[3])) { $customerid = htmlspecialchars(trim($route[2]), ENT_QUOTES) . "/" . htmlspecialchars(trim($route[3]), ENT_QUOTES); } elseif (isset($route[2]) && !isset($route[3])) { $customerid = htmlspecialchars(trim($route[2]), ENT_QUOTES); } $score = (isset($_GET['score'])) ? htmlspecialchars(trim($_GET['score']), ENT_QUOTES) : null; if (!$score) { $score = (isset($_POST['score'])) ? htmlspecialchars(trim($_GET['score']), ENT_QUOTES) : null; } $url = ($ticketId) ? $baseUrl . $userName . '/' . $ticketId . '/' . $customerid : $baseUrl . $userName; switch ($LANG) { case "DE": $HEAD = '

Wie hilfreich war meine Antwort für Sie?

'; $BLOCK_NICE = "Sehr gutIch bin begeistert!"; $BLOCK_NORMAL = "NormalWar in Ordnung!"; $BLOCK_POOR = "Nicht gutIch bin enttäuscht!"; $COMMENT_HEAD_NICE = "Vielen Dank für Ihre Zeit!
Es freut mich sehr, dass ich Sie mit meiner Antwort begeistern konnte.
Darf ich erfahren, was Ihnen so gut gefallen hat?

Hinterlassen Sie auf Wunsch Ihren Kommentar einfach hier:
"; $COMMENT_HEAD_NORMAL = "Vielen Dank für Ihre Zeit!
Nur zufrieden ist nicht gut genug für mich.
Bitte helfen Sie mir dabei, Ihre Erfahrung mit unserem Service beim nächsten Mal zu verbessern.

Hinterlassen Sie auf Wunsch Ihren Kommentar einfach hier:"; $COMMENT_HEAD_POOR = "Es tut mir sehr leid, dass Sie mit unserem Service dieses Mal keine gute Erfahrung gemacht haben.
Ich würde mich sehr freuen, wenn Sie mir den Grund für Ihre Enttäuschung mitteilen könnten, so dass dies nicht noch einmal passiert.

Hinterlassen Sie auf Wunsch Ihren Kommentar einfach hier:"; $THANK_YOU_NICE = "Vielen Dank, dass Sie sich die Zeit genommen und mir ein Feedback hinterlassen haben.
Es wird mir helfen Sie weiterhin mit unserem Service zu begeistern."; $THANK_YOU_NORMAL = "Vielen Dank, dass Sie sich die Zeit genommen und mir ein Feedback hinterlassen haben.
Dadurch geben Sie mir die Möglichkeit unseren Service für Sie ständig zu verbessern."; $THANK_YOU_POOR = "Vielen Dank, dass Sie sich die Zeit genommen und mir ein Feedback hinterlassen haben.
Dadurch geben Sie mir die Möglichkeit, unseren Service für Sie zu optimieren."; $SEND_RATING = "Feedback senden"; break; case "EN": $HEAD = "

How nice was my reply?

"; $BLOCK_NICE = "Very niceGreat and helpful, nice job!"; $BLOCK_NORMAL = "NormalAverage, could have been better."; $BLOCK_POOR = "PoorI am sad now :("; $COMMENT_HEAD_NICE = "Thanks for your time!
I'm pleased to know I made you happy.
Care to tell me what made your experience so great?

Leave a comment below if you wish to.
"; $COMMENT_HEAD_NORMAL = "Thanks for your time!
Satisfied isn't good enough for me.
Can you let me know what I can do to improve your experience next time?

Leave a comment below if you wish to."; $COMMENT_HEAD_POOR = "I'm sorry I have made you unhappy.
Can you please provide more information below so I know how to improve my service to you?"; $THANK_YOU_NICE = "Thanks for taking the time to give me feedback!
It helps me to keep providing you with great service."; $THANK_YOU_NORMAL = "Thanks for taking the time to give me feedback!
It helps me to keep improving the service I provide to you."; $THANK_YOU_POOR = "Thanks for taking the time to give me feedback.
It will help me to improve the service I provide."; $SEND_RATING = "Send rating"; break; } if (!$score) { echo "\n" . $HEAD; echo "\n" . $BLOCK_NICE; echo "\n" . $BLOCK_NORMAL; echo "\n" . $BLOCK_POOR; } else { if (!isset($_POST['comment'])) { if (!in_array($score, array( 'g', 'o', 'p', ))) { // when no comment and no rating have been specified $location = ($ticketId) ? "{$baseUrl}{$userName}/{$ticketId}/$customerid" : "{$baseUrl}{$userName}"; header("Location: $location"); } echo "

"; echo "

"; try { if ($score == 'g') { echo "\n" . $COMMENT_HEAD_NICE; } elseif ($score == 'o') { echo "\n" . $COMMENT_HEAD_NORMAL; } elseif ($score == 'p') { echo "\n" . $COMMENT_HEAD_POOR; } else { throw new InvalidArgumentException("Invalid score."); } } catch (Exception $e) { error_log("problem occured for " . $_SERVER['REQUEST_URI'] . ", thus redirecting: " . $e); // when no comment and no rating have been specified $location = ($ticketId) ? "{$baseUrl}{$userName}/{$ticketId}/$customerid" : "{$baseUrl}{$userName}"; header("Location: $location"); exit(); } ?>

bugs->email, $mailConfig->bugs->subject, $text, "From: Nicereply Wrapper <$mailConfig->bugs->email>"); } else { // do nothing } echo "

"; if ($score == 'g') { echo "\n" . $THANK_YOU_NICE; } elseif ($score == 'o') { echo "\n" . $THANK_YOU_NORMAL; } elseif ($score == 'p') { echo "\n" . $THANK_YOU_POOR; } echo "

"; } } } /** * * @param * apiUrl * @param * apiKey * @param * config * @param * page * @param * customerid * @param * userName * @param * ticketId * @param * score */ function setRating($apiUrl, $apiKey, $config, $survey, $customerid, $userName, $ticketId, $score) { global $mailreceiver, $mailsubject; // params for api call $urlscore = getScoreForAPI($score); if (trim($customerid) == '' || $customerid == null) { $customerId_checked = "unknown"; } else { $customerId_checked = trim($customerid); } $data = [ 'survey_id' => $survey, 'score' => $urlscore, 'from' => $customerId_checked, 'comment' => isset($_POST['comment']) ? $_POST['comment'] : "", 'ticket' => $ticketId, 'user' => [ 'username' => $userName, ], ]; // perform api call $curl = curl_init($apiUrl); curl_setopt($curl, CURLOPT_POST, 1); curl_setopt($curl, CURLOPT_POSTFIELDS, json_encode($data)); curl_setopt($curl, CURLOPT_HEADER, 0); curl_setopt($curl, CURLOPT_RETURNTRANSFER, 1); curl_setopt($curl, CURLOPT_PROXY, $config['proxy']['url']); curl_setopt($curl, CURLOPT_PROXYPORT, $config['proxy']['port']); curl_setopt($curl, CURLOPT_USERPWD, ":" . $apiKey); $result = json_decode(curl_exec($curl)); if (isset($result->errors)) { if ($result->errors[0] == 'User doesn\'t exist.') { $text = "AgentID: " . $userName . "\nTicket: " . $ticketId . "\nCustomer: " . $customerid . "\nSurvey: " . $survey . "\nComment: " . (isset($_POST['comment']) ? $_POST['comment'] : "") . "\n"; mail($mailreceiver, $mailsubject, $text, "From: Nicereply Wrapper <$mailreceiver>"); } $result = false; } else { $result = $result->_results->id; } return $result; } function getScoreForAPI($score) { switch ($score) { case 'g': $apiScore = 10; break; case 'o': $apiScore = 5; break; case 'p': $apiScore = 1; break; default: throw new InvalidArgumentException("Invalid argument for score"); break; } return $apiScore; } /** * * @param * apiUrl * @param * apiKey * @param * config * @param * ratingId * @param * comment */ function updateRating($apiUrl, $apiKey, $config, $ratingId, $comment, $score) { // params for api call $data = [ 'score' => getScoreForAPI($score), 'comment' => $comment, ]; if ($ratingId === false) { return true; } // perform api call $curl = curl_init($apiUrl . "/$ratingId"); curl_setopt($curl, CURLOPT_POST, 1); curl_setopt($curl, CURLOPT_CUSTOMREQUEST, 'PATCH'); curl_setopt($curl, CURLOPT_POSTFIELDS, json_encode($data)); curl_setopt($curl, CURLOPT_HEADER, 0); curl_setopt($curl, CURLOPT_RETURNTRANSFER, 1); curl_setopt($curl, CURLOPT_PROXY, $config['proxy']['url']); curl_setopt($curl, CURLOPT_PROXYPORT, $config['proxy']['port']); curl_setopt($curl, CURLOPT_USERPWD, ":" . $apiKey); $result = json_decode(curl_exec($curl)); return true; // no errors are reported by API } ?>